FAQ

Shipping costs for orders among UE countries are set between € 9,00 and € 20,00. Costs may change depending on the chosen UPS shipment option (Standard, Expedited or Express Saver), the destination country and the weight of the parcel. The exact amount of shipping costs is shown directly in the summary order before the final confirmation of the order itself. Extra-UE countries shipping costs are shown directly in the order summary before the final confirmation of the order itself. Please note that custom duties for Extra-CEE purchases are up to the customers and are to be paid directly to the courier. thepitchfootball.com can’t estimate the exact amount of shipping costs in advance. Addresses inside Italy are considered domestic addresses. Shipping costs for domestic orders under € 200,00 are set at € 6,90. Cash on delivery shipping costs are € 3,00 higher. Domestic orders over € 200,00 are free of charge. Cash on delivery shipping costs for orders over € 200,00 are set at € 3,00. For Italian remote places (see file) shipping costs are € 5,00 higher. You can not ship purchases in Livigno!

The shipment is usually arranged the working day after the placing of the order. The finding of some items can sometimes take longer time and delivery may therefore be postponed of another working day. Outside Italy shipments are managed by UPS courier. Delivery times are those estimated by UPS courier: from 1 to 5 working days for Europe countries with UPS Standard Service; from 3 to 5 working days in the rest of the world according to the chosen shipment option (UPS Standard, UPS Express Saver or UPS Expedited). Domestic orders all over Italy are managed by TNT Global Express S.p.A. courier or SDA Express Courier S.p.A. All the orders will be delivered within 48/72 hours. Shipping services are not available on Saturday and Sunday.

If you are out at the time of delivery the UPS courier will leave a card explaining where the parcel is and how to get in touch with the courier in order to arrange another delivery.

• It is possible to return one or more items ordered in cases where an incorrect size or product has been ordered, or the goods have defects and / or damage, filling the return form HERE • It is possible to start the free return procedure no later than 30 days from receipt of the product. • The free return is a service valid only for Italy • The returned items must necessarily be in their original condition, must not show signs of wear and / or use and must be accompanied by the original box or packaging including any accessories. The original boxes of the returned products must not show cracks or signs of damage and must be sent without any type of support (adhesive tape, stickers or labels) applied to the top, but inserted in an additional wrapping (cardboard or envelope) on which the shipping. • The refund will be made within 15 days of receipt of the goods in our warehouses. • Returns of products with compromised original packaging will not be accepted. • Returns of customized products will not be accepted. • Returned items will be checked by thepitchfootball.com which reserves the right to refuse return based on the above.

Payment methods accepted are: o VISA/MASTERCARD credit card and Postepay card. Setefy, Intesa Sanpaolo Group internal Electronic Payments service provider, guarantees secure transactions. The order amount will be charged to your card after the order check, the invoice and the items shipment. o PayPal The safer, easier and faster way to pay. PayPal is worldwide leader in online payments. It is free, safe and allow members to use credit cards.

We are sorry but we do not accept orders of items which are not published in the online catalogue

All online prices include VAT.

The equipments assembling is up to the customers.

You can cancel your order within 1 working day from the order placing. You have to contact thepitchfootball.com Help Desk as soon as possible via email writing at info@thepitchfootball.com or by phone calling 0039 031 874261

More than one purchase confirmation can mean that you have clicked more than one time the order confirmation button. Please get in touch with thepitchfootball.com Help Desk immediately via email writing at info@thepitchfootball.com or by phone calling 0039 031 874261 in order to cancel the undesired orders.

Credit card payment is quite safe. Credit card details (number and expiration date) are not stored on thepitchfootball.com server but encrypted and sent to Setefi S.p.A Intesa San Paolo SSL server.

thepitchfootball.com makes shipments only to UE countries and to Switzerland.

You can make an order even if you live outside Italy. Please register yourself on thepitchfootball.com, specify your country, full address and phone number and then place your order.

If you have any problem please contact thepitchfootball.com Help Desk via email writing at info@thepitchfootball.com or by phone calling 0039 031 874261

When the courier gives you the parcel you will have to: o Check the package is suitable, intact, neither damaged nor wet o Check the number of parcels is the one written on the delivery note Please note that any complaint should be done immediately to the courier otherwise the delivery is considered correctly made. Please keep all the documents you find in the folder put on the package.

ou will receive an invoice. You can sign in invoice details different from delivery details.

You may have some problems in surfing web pages previously saved in the “Favourite” toolbar. Please make sure you have enabled cookies, javascripts and do not set a too much higher security level.

You can return the items you received only if: o Products have not been used o Products have the original packaging. This packaging should be used to return the goods o Medical stuff (bottles, cans, etc) has not been opened yet o You send back goods to thepitchfootball.com within 10 working days from parcel receiving. Please contact thepitchfootball.com Help Desk (phone number 0039 031 874261, email info@thepitchfootball.com) and communicate the Order Number and items you want to be replaced. You have to fill the return form HERE Shipping costs are up to you.

thepitchfootball.com will contact you within 1 working day from order receiving to inform you about waiting time needed to find the ordered item or to suggest you another item with the same price/quality ratio.